Refund policy

RETURN AND REFUND POLICY

Last updated: 22 October 2026

We want your order to arrive correctly and in good condition. This policy explains your rights and how returns, cancellations, damaged orders and digital downloads are handled.

PHYSICAL PRINTS

We offer a 30-day return window for eligible physical prints. Contact us within 30 days of receiving your item to request a return without giving a reason. After notifying us, you have a further 14 days to return the item.

To request a return, contact us through our [Contact Us page] and provide:

• Your name
• Order number
• The item you wish to return
• The reason for contacting us

Please wait for return instructions before sending anything back. Items returned without contacting us first may be delayed or may not reach the correct return location.

Returned products must be in their original condition and packaging. You may inspect an item as you would in a physical shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary or has been damaged after delivery.

Unless the product is faulty, damaged or incorrect, the customer is responsible for return postage. We strongly recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, contact us as soon as possible through our [Contact Us page].

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping label, where relevant

Once reviewed, we will arrange an appropriate replacement, refund or other remedy. Do not return a damaged or incorrect item unless we provide instructions to do so.

ORDER CANCELLATIONS

We will try to help, but physical prints may enter production shortly after an order is placed. If production or dispatch has already started, we may be unable to change the order before delivery. This does not affect any cancellation or return rights you have under applicable consumer law.

DIGITAL DOWNLOADS

Digital products are delivered electronically and do not require shipping.

Where you expressly request immediate access to digital content and acknowledge that your cancellation right ends once the download or digital delivery begins, we cannot provide a change-of-mind refund after access or delivery has started.

We may still provide assistance or an appropriate remedy if:

• You received the wrong file
• The file is corrupted or cannot be opened
• The download was not delivered as described
• The digital content is faulty

Please contact us before purchasing if you are unsure whether a file format, size or resolution will work for your intended use.

PERSONALISED PRODUCTS

Products made to your individual specifications or personalised specifically for you cannot normally be returned because you changed your mind. This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

REFUNDS

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to display the refund.

Where required by law, eligible standard outbound delivery charges will also be refunded. Additional charges for an upgraded or express delivery service are not refundable beyond the cost of the standard delivery option.

Refunds will be processed within 7 days of receiving the returned item or receiving acceptable evidence that it has been sent back, where applicable.

NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for:

• Digital content after delivery or access has begun, where the required consent and acknowledgement were provided
• Personalised or genuinely custom-made products
• Products damaged through misuse or unreasonable handling after delivery
• Gift cards, if offered

This does not limit your statutory rights concerning faulty, damaged, incorrect or misdescribed products.

To request a cancellation, return or help with an order, please use our [Contact Us page].

Include your order number so we can locate your purchase quickly.

Nothing in this policy limits your statutory rights.